Terms & Conditions for DriveCue

1. About DriveCue

DriveCue provides software tools for vehicle-related businesses to manage customer records, vehicle details, expiry dates, reminder logs, WhatsApp-based notifications, reports, plans and related digital business operations.

2. Acceptance of Terms

By accessing, registering or using DriveCue, you agree to follow these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, you should not use the platform.

3. Service Purpose

DriveCue is designed to help businesses save customer and vehicle information, manage expiry dates, view reports and send service-related reminders or updates through supported communication channels, including WhatsApp where available.

4. Account Registration

Users must provide accurate business, owner, mobile, payment and account information during registration. Users are responsible for maintaining the confidentiality of their login credentials and for all activities performed through their account.

5. User Responsibilities

Businesses using DriveCue agree to:

• Enter accurate customer, vehicle and expiry information.
• Use the platform only for lawful business and service-related purposes.
• Contact customers only where they have proper permission or lawful basis.
• Not upload false, misleading, illegal, abusive or unauthorized data.
• Not use DriveCue for spam, fraud, harassment, unlawful marketing or prohibited activities.
• Follow applicable WhatsApp, Meta, payment gateway and Indian legal requirements.

6. WhatsApp and Message Delivery

DriveCue may support WhatsApp-based reminders and notifications through WhatsApp Business Platform / Meta APIs. Message delivery depends on customer phone availability, WhatsApp availability, internet connectivity, Meta policies, approved templates, account quality, payment status and other third-party service conditions.

DriveCue does not guarantee that every message will be delivered instantly or successfully. Delivery reports, failed messages, pending messages or provider responses may be shown in the dashboard for tracking and operational purposes.

7. Plans, Payments and Billing

DriveCue may offer free trials, paid plans, subscription plans, renewal options, usage limits, top-ups or other paid services. Prices, features, limits and billing cycles may be displayed on the website or dashboard at the time of purchase.

Payments may be collected through authorized third-party payment gateways such as Cashfree or other supported providers. By making a payment, you agree to the payment gateway’s applicable terms and authorize the payment for the selected service or plan.

8. Digital Service Delivery

DriveCue is a digital software service. No physical product is shipped. After successful payment and account activation, service access, plan activation or usage credit is normally delivered digitally through the user account. In some cases, activation may take additional time due to payment verification, manual review, technical checks or third-party approval.

9. Cancellation and Refund Policy

Users may stop using the service at any time. Paid plan cancellation, renewal stopping or account closure requests can be made by contacting support.

Once a paid plan, subscription, top-up or usage credit is activated or consumed, the payment is generally non-refundable. Refunds may be considered only in cases such as duplicate payment, wrong charge, payment failure with amount deducted, or service activation failure caused by a verified technical issue from our side.

Refund requests must be raised within 7 working days from the payment date by contacting support at +91 97122 06738. Approved refunds will be processed to the original payment method through the payment gateway and may take additional banking or gateway processing time.

10. Free Trial and Usage Limits

DriveCue may offer a free trial or limited usage plan for testing the service. Trial limits, reminder limits, validity, features and restrictions may change from time to time. Trial services may be stopped, limited or converted to a paid plan as per business requirements.

11. Third-Party Services

DriveCue may rely on third-party services such as WhatsApp / Meta APIs, payment gateways, hosting providers, SMS providers, analytics tools or other technical providers. We are not responsible for outages, policy changes, delays, account restrictions, payment failures or delivery issues caused by third-party platforms.

12. Data Accuracy

The business user is responsible for verifying the accuracy of customer mobile numbers, vehicle numbers, expiry dates and all other records entered into the platform. DriveCue will not be responsible for loss, penalty, missed renewal, wrong reminder or incorrect report caused by inaccurate data entered by the user.

13. Prohibited Use

Users must not use DriveCue for illegal, harmful, misleading, abusive, fraudulent or unauthorized activities. This includes spam messaging, sending messages without permission, collecting unauthorized personal data, attempting to hack the platform, misusing payment systems or violating Meta/WhatsApp platform policies.

14. Suspension or Termination

DriveCue may suspend or terminate access if a user violates these Terms, misuses the platform, fails to pay applicable charges, provides false information, performs suspicious activity or violates applicable laws or third-party platform policies.

15. Intellectual Property

All software, design, dashboard features, content, branding, workflow, code structure and platform materials provided by DriveCue are owned by or licensed to DriveCue. Users may not copy, resell, reverse engineer or misuse the platform without written permission.

16. Limitation of Liability

DriveCue is provided as a digital software service. To the maximum extent permitted by law, DriveCue shall not be liable for indirect losses, business loss, loss of profit, message delivery failure, payment gateway failure, third-party downtime, incorrect user data, missed renewals or penalties arising from platform usage.

17. Changes to Services and Terms

DriveCue may update features, pricing, plans, limits, policies or these Terms from time to time. Continued use of the platform after updates means the user accepts the updated terms.

18. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Gujarat, India, unless otherwise required by applicable law.

19. Contact Us

For account, support, billing, refund, privacy or service-related questions, contact us at: